Refund policy
🖤 FOLLOW SMOKE INCORPORATED
Return & Refund Policy
Last Updated: October 10, 2026
At Follow Smoke Incorporated, we take pride in delivering quality streetwear, accessories, and custom merchandise. We want every customer to feel confident shopping with us.
1. Returns
We accept returns on eligible regular-priced apparel within 14 days of delivery.
To qualify, items must be:
- Unworn and unwashed
- In their original condition
- Free from stains, odors, or damage
- Accompanied by proof of purchase
2. Size Exchanges
We accept size exchanges on eligible regular-priced apparel within 14 days of delivery, subject to inventory availability.
Items must be unworn, unwashed, and in their original condition.
Customers are responsible for return shipping unless the exchange is necessary because of an error made by Follow Smoke Incorporated.
3. Custom Orders
Custom apparel, personalized merchandise, graphic design services, and specialty projects are generally nonrefundable once production or design work begins.
Exceptions may apply to defective products, incorrect orders, or situations required by law.
4. Sale Items
Discounted and clearance merchandise is final sale, except where required by law or when items arrive defective or incorrect.
5. Room & Car Sprays
Unopened and unused room or car sprays may be returned within 14 days of delivery.
Opened or used sprays are not eligible for change-of-mind returns.
6. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within seven days of delivery.
Include your order number, a description of the issue, and photographs when available.
We’ll review the issue and arrange an appropriate resolution, which may include a replacement, exchange, or refund.
7. Return Shipping
Customers are responsible for return shipping costs unless the return results from an error made by Follow Smoke Incorporated or applicable law requires otherwise.
Please contact us before shipping a return so we can provide instructions.
8. Refund Processing
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.
9. Contact Information
Follow Smoke Incorporated
Email: followsmokeinc20@gmail.com
For return requests, please include your order number and reason for contacting us.
This policy does not limit any rights customers may have under applicable consumer protection laws.